We cannot change your treatment, but exceptions are made if you are allergic to the medicine, have had side effects or if the medicine has not had the desired effect despite having used it for the intended time. In these cases, you are welcome to make a new visit via our website. We will of course refund you if you need to make two visits for the same condition. For a refund, you can email our support team, either via our website or at doktor@kollarna.se for quick assistance.
If you believe that your visit has been assessed incorrectly and wish to receive a refund, please contact our support team either via our website or send an email to doktor@kollarna.se.
If your medical situation changes, please make a new visit via the website.
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